Quality Policy

Standards of protection and security

The main focus of CENTAR BROKER LTD is to be recognized in quality by setting the standards of protection and security for customers and to help them to be safely insured.

This will be achieved by:

  • Management of the company while focusing on achievement of quality objectives in business processes which are based on the best business practice. Our main objective is the satisfaction of our clients.
  • Continuous quality improvement of services in insurance and reinsurance brokerage in order to exceed the client’s expectations.
  • Respecting the norms of applicable Croatian and EU regulations and taking care of the quality and correctness of our services.
  • Establishment, implementation and maintenance of quality management system (QMS) – ISO 9001:2008
  • Continuous improvement of the satisfaction of our clients
  • Careful selection of suppliers
  • Continuous improvement in day-to-day operations
  • Ensuring that this policy and its supporting procedures truly represent what we as a company do.
  • Understanding how our role fits into the general course of business activities of Centar Broker Ltd.

Mario Šaronja

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